but not in sales?
customer satisfaction and customer loyalty?
Effective and frictionless sales and customer service
but not in sales?
customer satisfaction and customer loyalty?
We attract and convert potential customers for you through SEO, digital and physical advertising.
We support you in the sales process with advice and with appointment setters and inside sales representatives who contribute to increased sales.
Outsource, entirely or partially, your customer service or support based on your needs. We help you to improve your customer loyalty and customer experience.
Are you wondering how to reach more customers?
Do you think you are converting too few into paying customers?
Are you an expert in your product but not in sales?
Does your customer service need support?
Do you experience a need for efficiency in customer support?
Is it important for you to increase customer satisfaction and loyalty?
Hållbar Teknik
Hallbar Teknik performs floor renovations using technology that is gentle on the climate and the environment, while providing a durable and sustainable floor in both public and private settings.
Since 2021, Online has been supporting Hallbar Teknik in connecting with municipalities and regions to schedule meetings. Over two years, more than 500 meetings have been scheduled with an average meeting booking rate of close to 1.0 meetings per hour. What are the success factors?
Are you yourself considering how to reach more potential customers through active and proactive sales efforts? Feel free to get in touch, and we can discuss how we might be able to assist you.
Customer service
Kopernicus
Kopernicus delivers solar panels and installations to individuals in Sweden with the vision of providing high-quality solar panels and energy systems to promote the use of renewable energy. The commitment to technical innovation and a sustainable future aligns with Online’s ambition to provide customers with outstanding support and contribute to a greener world.
Since 2022, 3C Online has been assisting Kopernicus’ customers with troubleshooting inverters, routers, and other solar panel components through a first-line support and customer service. The collaboration has relieved Kopernicus’ internal organization and has provided customers with a high level of accessibility.
What have been the main success factors?
The partnership with Kopernicus has been characterized by mutual trust and a strong willingness to collaborate to provide customers with the best possible and frictionless service. With 3C Online’s First Line Support, we have together strengthened the Kopernicus brand and created satisfied and loyal customers.
We are also happy to assist you and your customers in creating as simple and frictionless customer relationships as possible. Get in touch, and we will tell you more.
Leads conversion
Clean Water Tech
Alnarp Cleanwater Technology AB offers wastewater treatment plants for individual sewage systems suitable for both permanent residences and vacation homes. Alnarp Cleanwater wanted to increase sales and enlisted the help of Online for marketing and appointment booking for Alnarp’s sales team.
Here’s what we did:
Outcome:
Alnarp Cleanwater successfully acquired more new customers who purchased a wastewater treatment plant compared to their stated goals. The positive outcome was influenced by three factors:
We are more than happy to help you strategize how to reach out and generate interest in your products or services, as well as convert potential customers into direct sales leads. Feel free to get in touch, and we will provide more information.
support
3C Online has been providing 1st line support to Vodafone’s customers since 2019 for the IITC service, Internet in the car. IITC is a Wi-Fi hotspot that provides internet connectivity to the car and other devices.
The support is available year-round from 08:00 to 18:00 and covers Denmark, Norway, and Sweden. Through this service, both new and existing customers receive quick assistance with common questions, such as getting started with the service, subscription inquiries, or basic troubleshooting.
Cases that cannot be resolved immediately are escalated to 2nd line support for consultation before providing feedback to the customer. This ensures a smooth and efficient support chain, where 2nd or 3rd line support never has direct contact with the end customer. For more complex cases, customers are always offered temporary services free of charge so they can continue using the service while the issue is being investigated, enhancing the Vodafone experience.
3C Online supports Vodafone by handling less complex cases, relieving the internal organization. For Vodafone’s customers, the customer experience is enhanced by providing fast service with a wait time of under one minute.
We are more than happy to assist you and your customers to simplify everyday life. Feel free to get in touch, and we will provide more information.
Vodafone