You know your service, we know sales.
Every company is an expert when it comes to their own products or services, but we know that it can be hard to process the entire market in a succeful way. It’s difficult for a company to both keep a friendly and productive relationship with established clients, and at the same time give enough attention to new ones. There are other companies that can produce sales strategies, but few can implement and follow through on them. Online B2B can. While you focus on improving relations with established clients, we can support your initial sales processes and target marketing with dedicated teams that can prospect your niche of industries, or the other way around. We can adapt our strategies to your specific needs and conditions, through our vast experience with telemarketing and customer service, in a way that no other outsourcing company can.
We are experts on every part of the sales process, and can support you in a variety of areas. From initial sales prospecting to closing, we can help structure your business with different methods, uniquely designed based on scientific observations, experience with customer service, deep knowledge of sales and complex B2B-sales processes. We have over 20 years of experience with telemarketing and customer service, and with that background we can make sure that your needs and expectations will be met.
We work as close to you as possible: We help improve those processes in your current sales strategies that aren’t yet fully developed. Together we create a complete sales organisation that fits your profile. The end purposes are always to improve efficiency and generate more clients for you:
You know your products and services well,
we help you sell them with the maximal margin.
At Online B2B, we believe that the entire sales process can be split into four main categories, where we can support any or all areas that you feel need the most support.
Technical solutions aren’t enough
Outsourcing your customer service means more than just forwarding customer calls to a third party. Outsourcing involves transferring a corporate culture and creating a dedicated team of people who are excited about and committed to representing your brand. Our method of working aims to create the deep, far-reaching partnership necessary to build up part of your operations in our company. The method involves transferring culture and values, recruitment to the group, training programmes, how we create a transparent, open dialogue between us, quality assurance processes, measurement methods and follow-up.
Creating effective, reflective customer service
No two customer service dialogues are the same. Good dialogue and trust are the basis of successful customer relations. So that we can perform together at the highest level in all customer dialogues, it is important for us to understand the significance of development so that we can work together as efficiently as possible. We understand that what we learn in our partnership must be fed back into your operations and be part of your future business development. The best way of doing this is by having proficient, well-trained people in your customer service department. Such people make well-founded decisions in every customer dialogue and react fast to unexpected developments, resulting in great success for your company.
We do it better and smarter
Our know-how has been built up over several years by our having helped and developed customer service departments for various businesses. Our knowledge is based on millions of measurements that are summarised in key ratios used in the management and development of your operations. It is easy to measure data. It is more difficult to measure unique dialogues between people. 3C Online has therefore built up a structure of quality assurance methods that collect quantitative volumes of data that shows how satisfied your customers are with the customer service, combined with methods that measure customer experience in terms of quality.